Frequently Asked Questions

ColumbusCrewPremium.com is the official single-game suites and premium seating website of the Columbus Crew. This website is designed specifically for premium seating (e.g. luxury suites, luxury suite tickets, premium group spaces. etc.). This website is operated by the Columbus Crew and powered by SuitePro.

Yes. The suites and tickets posted for sale on this website are directly from the Columbus Crew.

Your personally identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. If you provide payment information to purchase a suite, your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

To rent a Columbus Crew suite at Lower.com Field, click on the game you wish to attend via the RESERVE NOW page to see available suite options. A suite can be purchased directly from the website by entering your credit card details or by contacting the Columbus Crew Premium Seating Department at 614-447-2739 or [email protected]

To learn about Columbus Crew Premium offerings for the entire Crew season, click on this link to view more information about options and benefits.

Following your purchase, a representative from the Crew Premium Seating Department will be in touch to coordinate ticket delivery for your suite.

All suite tickets will be mobile-only. After your purchase, you will be assigned an online Account Manager and the Crew will provide instructions on how to access and download your tickets. Tickets cannot be printed and must be presented on your mobile phone. It is recommended that you electronically transfer tickets directly to your suite guests to ensure proper access into Lower.com Field.

This depends on the style of Suite purchased. Please see below for details

• Lower.com Lounge Suites - Private
• NetJets Landing Suites - Private
• Party Suite - Private
• Loge Box - Semi-Private
• Theatre Box - Semi-Private
• EASE Party Decks - Semi-Private
• Cenovus Energy Zones - Semi-Private
• All Single Match Premium Club Seats - Not Private, access to dedicated club spaces

Yes. All Premium seating products are ADA accessible. Guests will enter through the VIP Entrance located off 96 Columbus Crew Way.

Please click here to view the Columbus Crew Ticketing Terms and Conditions

Acceptable forms of payment on ColumbusCrewPremium.com include:

• All major credit cards including Visa, Mastercard, American Express, and Discover
• Mobile Payment (Google Pay)

In some cases, ACH/Bank Wire transfers will be accepted. Please speak to a representative.

Payment in full is required upon booking in order to secure a Suite or Club seats.

No. The price you see is the price you pay. No hidden fees. Please see below for which spaces include food and beverage and which do not.

Food and Beverage included:

• Party Suite
• Ease Party Decks
• Cenovus Energy Zones
• Theatre Boxes (In-Seat)
• Loge Boxes (In-Seat)
• Huntington Field Club
• NetJets Landing Ledge Seats (In-Seat)
• Southeast Field Club
• Vivid Seats Experience Terrace

Food and Beverage not included:

• Lower.com Lounge Suites. Can purchase catering
• NetJets Landing Suites. Can purchase catering
• River Club. Food and beverage available for purchase in your club space
• Tipico Sportsbook Club. Food and beverage available for purchase in your club space

No. Per our sales terms and conditions, all sales are final. For more information on rescheduled events or canceled events please review our terms and conditions.

Should an event be postponed, your tickets will be valid for the rescheduled event.

If the event is canceled, a refund will be issued to the purchaser.

For suites that do not come inclusive of catering, catering is available to purchase at an additional cost in advance of your event. Following your suite purchase, a Crew representative will be in touch via email or phone to provide you with further catering instructions. Guests can forego a catering preorder in lieu of gameday (in-suite) ordering. Please note: the Gameday Suite Menu is more limited than the Preorder Menu.

Any catering preorders will be due 10 business days prior to an event.

No, in-suite catering is not required to purchase. Guests can also purchase food and drink individually from general concessions and bring these items back to the suite. Outside food and beverage is not permitted inside the stadium.

On average, groups that purchase in-suite catering will spend $100 per person in their group for a spread of food and drink (alcohol included). For example, a rough budget for a group of 20 should be $2,000. There is no catering minimum, however, and catering is not required. Check the listing details to see what food and beverage (if any) is included with your suite.

Catering costs will come down to what you select. Packages are set based on the number of people in the suites. Spend is based on type of food - I.e., snacks vs. full meals – and number of people.

On average, groups that purchase in-suite catering will spend anywhere between $1,000 - $2,000 for their group for a spread of food and drink (alcohol included). Again, your cost could be higher or lower than these ranges as there is no catering minimum, however, and catering is not required. Check the listing details to see what food and beverage (if any) is included with your suite.

Refer to your suite reservation to see if additional suite tickets are available to purchase. For any suites that provide the option to purchase additional tickets, contact your Columbus Crew Suite Representative to complete the transactions. Additional tickets, if available, can be purchased (but not required) at any point leading up to an event.

Guest passes are not allowed for suites. If you would like to host additional guests, you will have to purchase Standing Room Only tickets up to the maximum allowed for your suite type.

Children 2 years of age and under will not require a separate ticket for admission into Lower.com Field. Suites can provide a welcomed private and secure space for families attending a game with younger children.

No bags are allowed into Lower.com Field with the exception of: diaper bags, medical bags, and bags smaller than 5″x8″x1″. Guests with medical or childcare needs will be permitted to carry a single bag into Lower.com Field. For additional rules, please refer to the Crew or Lower.com Field gameday page closer to game day or contact a representative from the Crew Premium Seating Department.

Depending on which Suite you purchase you will have access to different club spaces, please see below for a breakdown:

• Lower.com Lounge Suites → Lower.com Lounge
• NetJets Landing Suites → NetJets Suite Lounge
• Loge Boxes → Tipico Sportsbook Club
• Theatre Boxes → Tipico Sportsbook Club, Southeast Field Club
• Party Suite → No additional club access
• Ease Party Deck → No additional club access
• Cenovus Energy Zone → No additional club access
• Vivid Seats Experience Terrace → Vivid Seats Experience Terrace

Most suite purchases include parking passes for Columbus Crew premium lots on site. Following your purchase, you will receive detailed instructions on parking locations and procedures. For tickets in club areas or other premium hospitality spaces, parking may also be included. Please refer to the product listing for specific details.

VIP entrances are located in the West Lobby off of Columbus Crew Way. Your Crew representative will share details on how to find this entrance closer to your matchday.

Suite access opens 90 minutes prior to kickoff.

Yes. Each suite is serviced by a shared suite attendant. In-game food and drink orders can be placed via the attendant. A Gameday Suite Menu will be in the suite upon arrival. The Gameday Menu is slightly more limited than the Advance Catering Menu, however, you’ll still find stadium favorites and plenty of beverages available (water, soft-drinks, beer, wine, liquor). In-suite catering items are served in group-portions, not individually.

Yes, gratuity is customary.

If you have an issue, please contact your Crew suite representative or Lower.com Field staff.

If you are having trouble, please call us at 614-447-2739 or email us at [email protected].

Acceptable forms of payment on ColumbusCrewPremium.com include:

• All major credit cards including Visa, Mastercard, American Express, and Discover
• Mobile Payment (Apple Pay)

Suites can also be purchased via ACH/bank wire transfer after speaking with a representative.

We apologize for the inconvenience. Please contact a representative from the Crew Premium Seating Department at [email protected] or 614-447-2739.